For clients
Your account, open at any hour
Every client gets a private hub. Raise anything, see exactly where it stands, send and find files, and keep your brand material somewhere you can actually reach it. Included on every plan.
Most agency relationships run on email, and email is where things go to be lost. A request nobody acknowledged. A file too large to send. A decision made in a chain three people have left. Six months later nobody can find what was agreed.
So every 99 MPH client gets somewhere better. It is not a document you are sent, or a spreadsheet somebody updates on Fridays. It is a live account you can open at any hour and see exactly where everything stands.
What it does for you
Ask for anything, and watch it move
Need a price changed, a photograph swapped, a page added, a campaign paused? Raise it in a few seconds, say which site it is for, and it enters the queue in front of a person. You can see what stage it is at without asking anybody, and when something is waiting on a decision it says what it is waiting on rather than going quiet.
One thread per request, not a search through your inbox
Everything said about a job lives with that job. The replies, the questions, the approvals, the final version. Nobody has to remember which email chain it was in, and it is still there in eight months when you need to know what was agreed.
Send us the file without fighting your email
Drop in photographs, video, PDFs, documents. Up to 25 MB each, several at a time, and you can say what each one is for so it does not arrive as a mystery attachment. No compression, no "that was too large for email", no third-party link that expires.
Every file, still there
Everything you have ever sent us and everything we have sent back collects in one place you can filter. The logo you uploaded last spring, the report from three months ago, the photographs from the shoot. Most businesses lose this the moment somebody leaves.
Your brand kept somewhere you can actually get at it
Your colours, your fonts and your logo files, in one place, ready to hand to a printer or a new supplier. It is your material. You should not have to email your agency to get it.
Your colleagues get their own way in
Your office manager, your partner, whoever else needs it — their own access rather than a shared password passed around. And everyone chooses their own emails: turn off the ones you do not want without changing anything for anybody else.
Nothing to remember
There is no password. You put in your email address and a sign-in link arrives. That is the whole of it, and it is why people actually use this rather than defaulting back to email.
Why this matters more than it sounds
The question behind most of this is one people are too polite to ask out loud: if you are not down the road, how do I know you are on it?
The honest answer is that being nearby was never the thing that guaranteed it. Plenty of businesses have a local agency and still cannot get a reply. What actually settles it is whether you can see what is happening without having to chase somebody, and whether the last twelve months of work is still somewhere you can find it.
That is what this is for. It works the same from Naperville as it does from anywhere else, which is why we can say plainly that where you are does not change the work. Our own clients are spread from Chicagoland to Montreal, Delhi and Indore, and they all deal with us the same way.
Getting in
Already a client? Open the Hub and put in the email address we have for you. A sign-in link will arrive. If it does not, or you are not sure which address we hold, tell us and we will sort it.
Not a client yet? It comes with the work, on every plan, from the day your project starts.
Straight answers
Questions about the Hub
Every client, on every plan, at no extra cost. It is not an upsell and there is no tier that withholds it. The day your project starts you get a way in.
No. Ring us, email us, message us — all of it still works and always will. The Hub exists because most people prefer being able to see where something stands at eleven at night without waiting for an answer. Use it when it suits you.
Not in any way that affects the work. Everything above happens wherever you are, and it is the same for a client in Naperville as for the ones in Montreal, Delhi and Indore. A site gets built over calls, messages and files; the postcode of the studio has never been the thing that decides whether it is any good.
Then phone. (630) 559-7754 reaches a person, and the number at the bottom of every page is not a call centre.
Yes. Anybody who needs it gets their own access rather than sharing one login, and each person controls which emails they get. Turning yours off does not affect a colleague.
They are yours. Ask and we will send you everything — the files, the brand kit, the site, the domain. Nothing is held hostage, which is more than can be said for a depressing number of arrangements we have had to untangle.
No. It opens in whatever browser you already use, on a phone or a laptop, and it is built to work properly on both.